Opening its doors for both its brick-and-mortar and online casino back in June 2018, Hard Rock Atlantic City has partnered up with Gaming Innovation. Coming in so late could be a detriment to this brand, but with the Hard Rock namesake behind it, it could still help draw in new potential customers. Regardless, we’re here to look at the product itself, so let’s do that.
Pros and Cons
- Interactive registration process
- Fantastic welcome offer
- Excellent website
- Late to the party
Promotions and Bonuses
Just for signing up with Hard Rock Atlantic City, players will receive 50 free spins to use on the site. Additionally, there is a deposit match bonus in the form of 100 percent up to $1,000. This is on the high-end of money matching that we’ve seen.
There is a playthrough requirement, though, at 20x, which is probably average for online casinos. We have seen lower, but we’ve also seen double this, so 20x is fairly standard. The 20x does apply to slot games, but it does get a bit quirky with other games such as video poker and table games, where, essentially, $5 equates to $1.
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While the registration process is broken up into six steps, it comes with a purpose. With each step of the process completes, you get more and more free spins. Hard Rock Atlantic City could have done a simplified version of the sign up process, but it is much more interactive, which, for a one-time sign up process is actually a nice touch.
Here are the steps, in order:
- Provide your name, DOB and best phone number
- Full address
- Gender and Security Question
- Consent to the terms of service
- Last four digits of you SSN
Deposits and Withdrawals
- Play Plus
- Cash Cage
- Bank Transfer
- Cash Cage
Once you get to the home screen of Hard Rock Atlantic City, you can access the online casino by clicking on “Games” on the left-hand side of the screen. Here, you’re brought to the main page of the casino, with a search bar at the top of the page to search for certain titles you’re interested in, on top of a set of game filters just below that, in text form, on a sliding menu.
After clicking on your desired option, a list of the games appears below, with graphic images equipped. As you continue to the bottom of the page, you’ll find more information pertaining to contact information, Responsible Gaming, an about page and an FAQ section. Everything is really laid out well in a simplified version with a dark grey and purple background to boot.
There are mobile-friendly versions for Hard Rock Atlantic City. Not only can you access it from a mobile browser, but you can download an app for Android and iOS as well. The iOS version can be downloaded straight through the App Store, while the Android version comes from the Hard Rock Atlantic City website directly.
The mobile version is quite similar to the desktop version, minus scaling and formatting to fit everything to a smaller interface. At the bottom of the screen you can access the casino via the same logo on the desktop version, and the games appear and can be filtered similar to how they are found on the website version.
Hard Rock Atlantic City has enlisted none other than IGT, NetEnt and Evolution Gaming to help craft an array of products that will make the user-experience second to none. Evolution Gaming is primarily responsible for the Live Dealer games.
- Slots: Hundreds of titles including titles such as the jackpot casino, Cleopatra, which is now over $700,000
- Video Poker
- Instant Win Games
- Table Games: Casino Hold ‘Em, 3 Wheel Roulette, Double Bonus Spin Roulette, Blackjack, Roulette Master and a traditional Roulette game
With its elite software partners, Hard Rock Atlantic City has some of the most well-polished games we’ve interacted with. Everything loads appropriately and there is no lag or unnecessarily long buffering time.
Available from 11 a.m. - 3 a.m. eastern time, Hard Rock Atlantic City offers Live Casino games such as Baccarat, Blackjack, Roulette, Three Card Poker, Texas Hold ‘Em.
These lobbies, powered by Evolution Gaming, are immaculate. The hosts are all wonderful and friendly, too, and provide you with information pertaining to current offers and limits, etc. This time frame of 11 a.m. - 3 a.m. is quite vast, too, so take advantage of that.
Currently, Hard Rock Atlantic City does not offer a VIP Program. Right now, Hard Rock Atlantic City has only been out just over a year, so there is definitely still time before this kind of system needs to be launched as the customer base grows.
Support and Security
Again, Hard Rock Atlantic City is licensed and regulated in New Jersey. A key component to getting this license is having encrypted systems in place to protect valuable customer information, such as not only who you are, but your payment methods as well.
Hard Rock Atlantic City also offers wonderful customer support options. In addition to a standard FAQ section, there is also email, telephone and live chat, which are available 24/7.
The live chat option can also be accessed on each page, in the lower left-hand corner, no matter where you are on the site.
The Responsible Gaming page can be accessed at two points: At the top of the page via the logo and at the bottom of the page. Here, Hard Rock Atlantic City offers things such session, spending and deposit limits as well as a self-exclusion period if necessary. There is also information about protecting minors and organizations and hotlines you can access as well if you need help.
There’s really not a lot to knock here about Hard Rock Atlantic City. Having PayPal as a withdrawal method would be nice, but other than that, this casino is as close to flawless as it gets. The welcome bonus is great, the website is extremely easy to traverse and the game library is north of 400 titles. We highly recommend checking out Hard Rock Atlantic City if you’re in New Jersey. This is one of the better products in the state, no questions asked.
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